RAY TOBIN - Associate Director

Email: ray@btsolutions.ie

Mobile: +353 (0) 877965811

Ray has spent the last twenty five years in sales and has held senior management positions with DHL, British Telecom and Fedex. His experience covers sales management, business development, management training & development, customer care, brand positioning and awareness, pipeline management and training. In particular he has project-management experience of:

• Designing and delivering maximising performance workshops
• Designing and delivering various sales management training workshops.
• Time management
• Pipeline Management
• Designing and delivering end to end bespoke selling processes
• Definitions and essentials of sales management
• Finance for Decision Makers
• Negotiations Skills
• Train the trainer.
• Design and implementation of Supply Chain Solutions
• Design and Delivery of Recruitment Workshops
• Staying in the Moment

Ray has effectively combined his broad career experiences with an interesting & lucrative hobby – appearing on TV quiz shows. He has appeared on no less than 16 shows over the last 15 years on BBC, ITV, & RTE, and has won over €100,000 in prizes. Ray uses a lot of performance techniques and achievement disciplines to ensure he is in the best possible position to win on these shows. He also uses many of the processes, skills & knowledge that BTS has researched & developed for the sales profession from the disciplines of sports, music, acting & dance. Ray himself has developed and delivers unique one day workshops that deal with Pressurized situations and how to deal with them and Staying in the Moment

Qualifications and Memberships:

Ray is a Qualified Sales Coach (QSC), having achieved a Distinction whilst undertaking the Diploma in Sales Coaching in 2007; and was the Sales Institute of Ireland Student of the Year for that year.

Ray now tutors on the Diploma in Sales Coaching and is involved in a range of diverse projects for BTS which are aimed at delivering professionalism in Sales, whilst focused on improving Sales & Sales Management performance and results. Ray is a Fellow of the Sales Institute of Ireland.

Career Experience

• 2005 – 2008 Field Sales Manager(Ireland) with DHL
• 2001 – 2005 Head of Volume Sales with BT
• 1998 – 2000 Global Sales Executive EMEA with Fedex
• 1994 – 1998 Account Executive with Fedex
• 1990 – 1994 Sales and Marketing Manager with ATI Xtrawatch
• 1982 – 1990 Sales Executive with McMahon and Nagle

RHONA JOHNSTON - Associate Director

Email: rhona@btsolutions.ie

Mobile: +353 (0) 872860832

Rhona has spent the last fifteen years working in the service industry. During that time she has worked in various industries including Airlines, and recruitment.

Her experience in sales is significant, and covers business development at both corporate and retail levels. She has spent many years in the UK and USA working with organisations at all stages of their development from launch to maturity. Rhona has practical experience having previously run her own business.

Rhona tutors on the Certificate in Selling Skills, and The Diploma in Selling; both awarded by HETAC.

With a background in sales, training and performance management in the service industry, she has been responsible for the introduction of innovative and creative strategies in customer care in the aviation industry and implementation of a sales incentive bonus scheme. With specific focus on the start-up phase, she has designed, developed and introduced systems and improvements in a wide variety of industries.

Qualifications and Memberships:

• Honours Degree in Business Studies.
• CTP - Certified Training Professional (FAS recognised)
• Graduate of Institute of Public Relations of Ireland.
• Member of the Sales Institute of Ireland
• Member of the Chamber of Commerce Cork.
• European Computer Driving Licence (ECDL)

CHARLIE MERNAGH - Associate Director

Email: charlie@btsolutions.ie

Mobile: +353 (0) 872590666

Charlie has spent the last twenty six years in the insurance industry. Working in field sales positions in different parts of Ireland. From representative in Waterford in the early eighties to area manager in Kerry, west Cork, and eventually taking over the south east of Ireland as Senior District Manager of the accident division. Winning numerous awards for people development, and sales. In 2006 he moved into the Customer Care Department of CICE as Senior District Manager of the east and south east of Ireland.

His experience covers business development, management training, customer care, and recruitment. Charlie has spent many years training sales people and sales managers both on the road and in the classroom.

Qualifications & Memberships

• Graduate of the Irish Institute of Training and Development in WIT
• Member of the Sales Institute of Ireland
• Member of the Chartered Institute of Personnel and Development
• Certificate in training and education NUI
• Successfully completed the LIA examination

MAIREAD COSGRAVE - Associate Director

Email: mairead@btsolutions.ie

Based in Galway, Mairead is Associate Director for Business & Training Solutions Ltd. (BTS) in the West of Ireland. Mairead provides in – house sales training at both executive and management level for clients in both the SME and ICT sectors. Her current clients include BT Training, Microsoft Ireland, New Horizons Ireland, Global Knowledge Ireland to name but a few. She is also a tutor for the Sales Institute of Ireland qualifications.

With a background in ICT communications her passion is in the provision of practical, innovative and strategic sales training. Mairead is the Microsoft appointed MCT (Microsoft Certified Trainer) trainer and assessor for Ireland.

Qualifications and Memberships

• BA (Hons) NUI, Galway
• Hdip BS (Hons) NUI, Galway
• Cert in Training & Continuing Education NUI, Maynooth
• CTT+ (CompTIA Train the Trainer) Recognised by FAS
• Elected Member of Council Galway Chamber of Commerce and Industry (4th Year)

• Elected Member of marketing forum ITAG (Information Technology Association of Galway)
• Fellow of Sales Institute of Ireland
• Member of Marketing Institute of Ireland
• Vice President of Network Galway 2007