The key to sales performance improvement is in knowing what to improve - if you can't measure it - you can't improve it.

Surprisingly, whilst most companies have processes and procedures for elements of their operation such as finance, quality control, compliance, and even ordering stationery, what happens face-face with the customer when selling is rarely written down. BTS is the specialist provider of sales process design and implementation, and has and is working with many of the leading companies in Ireland and internationally.

What we do is:

• Interview and observe those who are successful at selling in your company and compare the process or processes being used to our standard sales process template.
• We construct and write down the most effective process for selling your products and services. Sometimes there is more than one process; each applicable to a certain market or type of customer. In this way the solution is unique to you. It becomes your Sales or Customer Service Game Plan.
• The benefit of having the Game Plan written down is that it becomes the company bible for how to sell and how to provide your customers with the best service possible. It can then be regularly updated in order to cope with changes such as:
  - new products and services
  - new markets
  - new employees.

• We will show you how to implement the Game Plan and if required train your sales team in the process.

• We would always recommend that the sales manager is trained in sales coaching. This guarantees the adoption of the Game Plan and produces continuous improvement.

To find out how we can help you construct your own Game Plan for successful selling contact us at info@btsolutions.ie or telephone us on this number +353 (0) 1 276 0420